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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Beware! My Online Glasses Nightmare (Ghosted by Customer Service! 😱)
Let me tell you about my absolutely terrible online shopping experience, a cautionary tale if there ever was one. I felt compelled to leave a review and reach out to customer service because the glasses I received were just not right, and dealing with the company afterward was incredibly frustrating. As I said in my review, I bought some glasses with progressive lenses and you cannot even tell where the reading prescription is, if it is there at all. And the hinges are so stiff it feels like the sides will break. But here is the really bad part: I had been communicating with them about the problems but now, no answer for TWO WEEKS. They just stopped answering.
Customer: Hi, I'm calling about order #[Your Order Number]. I received my progressive lens glasses, but the progressive part doesn't seem to work correctly; I can't find the reading area. Also, the hinges are extremely stiff, I'm worried they'll break. CS Rep: I'm so sorry to hear you're experiencing these issues with your new glasses. That definitely isn't the experience we want you to have. I see here you've been in touch before. Customer: Yes, I have! And that's another major issue. I sent emails explaining all this two weeks ago, and I haven't received any response since then. What is going on? CS Rep: My sincere apologies for the delay in our communication. That is unacceptable, and I'll look into why your previous inquiry wasn't responded to promptly. Regarding the glasses, let's troubleshoot the progressive issue and discuss options for the stiff hinges. We can arrange a return or remake if necessary.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Online Shopping Disaster to Mozaer.com Delight! ✨
Feeling amazing and looking sharp in those photos wasn't just luck! A big part of it was having the perfect accessory to complete my look and protect my eyes. Seriously, finding the right pair of shades makes all the difference. If you're ready to capture your own stunning moments and add a touch of effortless cool to your style, you have to see these Square Cat-Eye Sunglasses. They are a must-have for any fashion-forward traveler or street style enthusiast. Oh man, let me tell you about a past online glasses shopping experience – it was an absolute disaster 😭. I ordered progressive lenses, and I honestly couldn't tell if the reading area even existed! The hinges were so stiff they felt like they would snap right off. But the worst part? I reached out to customer service about the issues, and they just completely ghosted me for two weeks! So incredibly frustrating 😤.
After that nightmare, I was really hesitant to try buying glasses online again 🤔. But I needed new ones, and I decided to look for a place that seemed more reliable, which led me to check out Mozaer.com. I thought, maybe this time will be different?
And thankfully, it was! My experience with Mozaer.com has been fantastic ✨. Like one review snippet I saw said: "I always order my prescription glasses from Mozaer.com. I love the quality and the service." That really resonated with my own positive experience. The selection is great, the prices are super affordable, and the quality feels really solid. It was easy to find what I needed, whether it was sunglasses or even specific prescription glasses. And their customer service actually responds and is helpful! I'm so happy I gave Mozaer.com a shot. 😃
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